David Hammond - Resume dhw@davehwriter.com
Skills:	Technical Writing: MS Word, RoboHELP / RoboHTML, Visio, Snag It, IT Standard Operating Procedures (SOPs), Style Guide creation, accounting principles, publications management, Sarbanes Oxley (SOX), PowerPoint, Outlook, FrameMaker 5.X, Paint Shop Pro, Project, HTML 4.X, Dream Weaver, GoLive, FERC NERC CIP, FDA Part 820 Course Development: Standard Operating Procedures (SOPs), software functions, information workflow, accounting principles, e-marketplace operations
Work:	1996 to 2003, 2007 to Present DaveHwriter Studio | Contractor in San Diego County, California TECHNICAL WRITER Wrote, co-authored, or managed over 200 projects using Word, Visio, PowerPoint, RoboHTML, and FrameMaker. Working independently, or leading teams, generated complete books supporting software operations, system configurations, training, compliance, network security, and marketing programs. Developed over 100 mission-critical manuals from design to distribution (layout and styles). Hand-coded 10 page Internet-based "brochure ware" in basic HTML 4.X, using Notepad. Composed five web sites using Notepad (HTML 4.X). Partial client and project list: San Diego Gas & Electric - One year coordinating utility’s IT compliance documentation with NERC CIP and Sarbanes-Oxley Act (SOX) regulations. Cardinal Health Infusion - Over ten months using Word to facilitate development and formatting of FDA Part 820 procedures for a medical-device manufacturing company. Audit Integrity - Ten weeks using Word and XML editor to develop data-driven custom book assembly system reflecting Sarbanes-Oxley structured financial analysis of public companies. Port of San Diego - Ten weeks using Word and Visio to develop extensive and detailed IT department policies for a California state agency, emphasizing security and disaster recovery procedures. Brandes Investment Partners - Ten weeks using Word and RoboHELP HTML to document standard operating procedures and create an online technical glossary. First American CREDCO - Over 15 months using Word and Dreamweaver to document multiple software systems. Established company's first Technical Publications department. SAIC - Over four months using Word and Lotus Notes to document SAP R/3 functions. nCom - Four months using Word and Visio to document microchip-manufacturing database. BeXcom - Three months using FrameMaker and PowerPoint to develop training for B2B web-based system. Document Sciences - Three months using FrameMaker to convert, edit, and proofread documents. Romer - Twice a year since 1998, worked with technical staff to create and update system publications. Established company's Style Guide and placed my successor after five years of service. 2003 to 2007 Accredited Home Lenders, San Diego, California TECHNICAL WRITER One-person technical writing department independently completing over 100 projects using RoboHTML and MS Word. Generated comprehensive books supporting software systems, SOX standards, and IT policies and procedures. Company’s first-ever writer. Founded style standards later adopted business-wide. Developed innovative knowledge-base web sites used by systems-support teams to increase efficiency. 1998 to 1999 CyberOffice Technologies, Carlsbad, California TECHNICAL WRITER Wrote bulk of 420-page software User Guide, including all of the accounting operations chapters. Worked closely with software development engineers, ensuring accuracy. Authored numerous Standard Operating Procedures, Job Descriptions and Interviewing Kits for management team of software start-up. Drafted two comprehensive Documentation Style Guides that became standards. Co-authored software installation and administration procedures with Technical Support. Designed inter-departmental Value Added Reseller (VAR) Training Source Book. Developed 58-page Payroll Module self-training course. Entered detailed bug reports into MS Anomaly Tracking System program. 1996 to 1998 Advanced Information Resources, Del Mar, California TECHNICAL TRAINER Wrote and taught Lotus Notes and MS Project training courses, including Syllabi, Course Outlines, Handouts, Job Aids, Exercises and PowerPoint shows. Co-authored Systems Conversion/Data Mapping course with data migration engineer. Developed MS Project schedules for Training department manager. TECHNICAL RECRUITER Founded company's first recruiting department, including forms and tracking reports. Expanded full-time staff from 50 to 150 employees in 18 months. Authored over 100 Job Descriptions using systematic Needs Analysis models. Wrote over 100 employee biographies and mini-resumes. 1996 to 1998 WCP, Vista, California COURSE DEVELOPER and TEACHER Wrote original college course Syllabi, Outlines, and Exercises for training PC applications (both DOS and Windows platforms), Accounting Principles, Proofreading and Law. Received Outstanding Dedication and Service plaque from school's management.
Articles:	"Internet Glossary: Over 100 Terms Defined in Clear English." Self-published. 1996. "Time to rethink a societal icon: the MBA." San Diego Business Journal. June 4, 1990. "The Role of a Paralegal in Today's Legal System." Pressedents. May, 1989. "Online personal marketing." Aim High. Summer, 1987. "Book review." Be-Bop and Beyond. November/December, 1984.
Schools:	1992 Master of Business Administration (MBA) University of San Diego, San Diego, California 1982 Bachelor of Arts (BA), English, Creative Writing major San Diego State University, San Diego, California Professional Certificates: 1997 Human Resources Management (Chapman University) 1989 Paralegal: Corporate and Real Estate (University of San Diego)
dhw@davehwriter.com